They promised to return the now 3 $402 26 debits and 11 NSF charges but it's never been done. They've disabled my ability to use secure messaging area of app. so I filled out dispute and had it faxed from branch Still they didn't give me my money back so I went in to branch again and again. I was told these were reversed because I hadn't filled out dispute form. I went in branch again (I have paralyzed vocal cords and can only whisper, so they don't want to bother with me on the phone). Then they took back 2 of the reversals and caused about 11+ NSF charges. Claims assured then this would be resolved. I went in to branch again where they contacted claims. I put stop payment on this debit at branch managers suggestion and then two more came out.
I filed claim with back and they reversed a few, but more came out. I had a company named ******* take an unauthorized amount out of my checking account. Results: On March 22nd, a Chase representative called me to make me aware that the dispute will remain closed. 4.) I called the **************** and requested to speak to a supervisor, and they transferred me to ****, from the executive office, who requested me to email all the proof I previously sent to them. Results: On March 15th I received a second denial letter from Chase. Results: The Chase representative stated that they would re-open the dispute and re-investigate the claim, and would hear back from them in **** business days. I then provided a screenshot of the text message I initially received, a screenshot of the email I received when the hackers created a ****** wallet, and a full description of the incident. 3.) On March 9th I called the fraud department and they requested additional evidence.
Results: The Chase representative provided the fraud department's phone number. 2.) On March 9th I visited the Chase Branch to speak to a representative regarding the letter.
On March 9th Chase sent me a letter stating they closed my dispute because they believed the transaction was authorized. Results: The Chase representative then opened a dispute on my behalf and stated I should hear from them in **** business days. 1.) I realized my account had been compromised on March 2nd, 2022. The steps I have taken to prove to ***************** Chase that I was a victim of fraud are as follows: On March 1st, 2022 Hackers compromised my account and withdrew $4,000. In order to unlock my account the text message requested I click on the link and send a picture of my State ID, a picture of my debit card (front and back) and also a photo of myself without glasses or headgear. The text alerted me that I needed to take immediate action to unlock my account. I received a text alert with a web link from a hacker posing as ***************** Chase. I am requesting assistance with my dispute with ***************** Chase regarding fraud.
0 kommentar(er)
